AptEdge
Enterprise technical support has a problem general-purpose chatbots can't touch: multi-step debugging, version-aware troubleshooting, and tickets that span Salesforce, Jira, Slack, and a decade of tribal knowledge. The hardest 20% of tickets consume 80% of the budget.AptEdge agents resolve those tickets. They follow your runbook, written in plain English: how to research an issue, when to respond, when to update status, when to assign to your expert, when to escalate to a human.One platform, multiple surfaces: autonomous ticket response, engineer assist in your ticketing system and Slack, auto-written knowledge articles, customer self-service grounded in verified knowledge, and business intelligence in plain language.
AptEdge is a software development company headquartered in San Mateo, California, United States. The team counts 25 people, down 19% over the last year. AptEdge has a website drawing 3K monthly visits and most of the team based in USA.
Employee growth
AptEdge grew from ~11 employees in August 2021 to 36 by June 2024, reaching 25 by August 2026, tracked weekly in Crustdata's proprietary dataset since August 2021.
Capital raised
AptEdge has raised $12.9M across 3 rounds since 2019 - from a $1.9M Seed Round to a $11M Seed Round - most recently 1,161 days ago.
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In June 2023, AptEdge raised $11M in a Seed Round round led by Stage 2 Capital, with Unusual Ventures, National Grid Partners (NGP), Mark Roberge, Kevin Swain, and Counterpart Ventures participating.
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In January 2019, AptEdge raised $1.9M in a Seed Round round led by Unusual Ventures, with Sequoia Capital and Counterpart Ventures participating.
Investors
AptEdge's 8 backers include leading firms such as Unusual Ventures, Stage 2 Capital, Counterpart Ventures, and National Grid Partners (NGP), plus individuals including Kevin Swain and Mark Roberge.
Leadership
AptEdge's leadership includes Chief Executive Officer Kusal De Silva, Founder, President, CPO Aakrit Prasad, CTO / Co-founder Anthony Kilman, and VP of Customer Success Kristin Pitman.
Industries & markets
AptEdge is classified across the following industries, categories, and markets that Crustdata tracks for competitive analysis and sector benchmarking.
See the top Software Development companies ranked by size, growth and funding.
In the news
AptEdge has been featured in recent press coverage that Crustdata tracks to surface signals on launches, fundraising, partnerships, and other newsworthy events.
AptEdge Growth Score
AptEdge has a Crustdata Growth Score of 2 out of 100, which points to modest growth. Behind the number: headcount fell 19% year over year, web traffic grew 1% quarter over quarter, and it last raised funding 39 months ago.
AptEdge FAQs
Below are 10 of the most common questions about AptEdge, answered with data tracked and refreshed weekly using Crustdata's proprietary dataset.